Cancellation Policy

Cancellation Policy

We know that travel plans can change, so this page explains the general cancellation rules that apply across MySharm. Please always check the specific policy shown on the trip or event page you booked, since it can be different from the general rule below and always takes priority over it.

Excursions

For most excursions, you can cancel or reschedule free of charge up to 24 hours before the trip's start time. Cancellations made less than 24 hours before departure, or a no-show on the day of the trip, are generally non-refundable, because the operator has already reserved your place, transport and guide. If you need to change a booking, message us on WhatsApp with your booking reference as early as possible so we can help.

Nightlife Tickets

Nightlife and event tickets are usually non-refundable once purchased, because venues confirm capacity, tables and staffing in advance. Some events may offer a specific exchange or refund option, which will be clearly shown on that event's page at the time of booking.

No-Shows

If you do not show up for your excursion or event at the agreed pickup time or venue time without cancelling in advance, the booking is treated as a no-show and is non-refundable.

Cancellations by the Operator

If MySharm or the operator needs to cancel a trip or event, for example due to bad weather, safety concerns, or insufficient participants, you will be offered an alternative date, a different trip of similar value, or a full refund to your original payment method.

How Refunds Are Processed

Approved refunds are returned using the same payment method used for the original booking. Refunds for cash bookings paid at the hotel are handled directly with our team on WhatsApp. Processing times can vary depending on the payment provider or bank.

Trip-Specific Policies

Some excursions, particularly long-distance tours and private charters, may have a stricter cancellation window because of the costs involved in organising them. Where this applies, it is shown clearly on the trip page before you confirm your booking.