Payment Policy

Payment Policy

This page explains how payment works when you book an excursion or a nightlife ticket with MySharm.

Available Payment Methods

Depending on what is enabled at the time of your booking, you may be able to pay in cash directly to our representative at your hotel or at the meeting point, or pay online by Visa, Mastercard or Apple Pay through our secure payment provider. The payment methods shown to you at checkout reflect what is currently active; a method that is turned off is simply not shown.

Cash Payments

If you choose to pay in cash, please have the exact amount ready in the currency requested, if possible. Your booking is confirmed once created, and your payment status is updated to "Paid" once our representative or driver collects the cash and confirms it in our system.

Online Card and Apple Pay Payments

When you pay online, your card details are entered directly into our payment provider's secure page and are never seen or stored by MySharm. A booking paid online is only marked as "Paid" after the payment provider confirms the transaction was successful; if the payment fails or is not confirmed, the booking remains "Unpaid" and our team will contact you on WhatsApp to arrange payment.

Currency

Prices are displayed in the currency you select on the site (USD, EUR, GBP or EGP). Cash payments are generally accepted in Egyptian Pounds or US Dollars at the rate shown at the time of booking; card and Apple Pay payments are processed in the currency configured for the online payment provider.

Payment Confirmation

Your booking confirmation, sent together with your QR ticket, always shows your current payment status. You can check it at any time on the "My Booking" page using your booking reference and WhatsApp number.

Questions About a Payment

If you have any question about a charge, a receipt, or your payment status, message us on WhatsApp at +201152391011 with your booking reference and our team will help you directly.